Raising the Bar: Atlantic Beach Facing Poor Cell Service

Residents in Atlantic Beach are making noise over their deteriorated cell phone service. Our own Jeannie Greenwald is at the center of it all – she faces a daily deluge of dropped calls and an AT&T iPhone that at times could be compared to a useless paperweight.

“I look at the phone and it says ‘searching’ – ‘searching for a signal,” she says.

The problem is hyper-specific – parts of Atlantic Beach get coverage just fine – but once you pass a certain invisible cellular boundary, you’re likely to see dropped calls, and data speeds reminiscent of ten years ago.

“There’s no way I’d cut the landline,” Jeannie says. “I’d like to. I don’t see why I have to pay for all these phones. But we need a reliable to line to make a phone call.”

There is a clear divide in the beachside town. Driving over one of the beach access roads can mean the difference between making a call – and not being able to access emergency services, including 911.

“I’d go to the AT&T store and look on the map – and I’d see our area shaded a slightly lighter color,” Jeannie says. “So obviously there is a problem here.”

Coverage maps provided by AT&T show that residents in Atlantic Beach should have 4G data services, and “better to best” voice coverage. Clearly, residents in Atlantic Beach are seeing anything but that.

AT&T insisted last year that they were working on the tower. Jeannie’s recent trouble calls have fallen on deaf ears.

“I feel a little bit backed into a corner here,” she says. “I just wish they would fix the problem. I don’t get it. I’d like a real answer.”


If you’re experiencing dropped calls or poor reception on your AT&T mobile device in Atlantic Beach, leave a comment below.


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About the Author

Nick Lulli is a decorated television journalist who has literally been broadcasting since age 4. Nick has worked at Action News Jax; the FOX affiliate in Augusta, Georgia; and the CBS affiliate in Flint, Michigan. He’s the recipient of the 2016 Associated Press Award for reporting two major stories in the great lakes state. From 2011-2012, he co-operated The Beaches Online’s one year trial run. Nick is well known on the First Coast, having appeared on the market’s network affiliates since age 11. As a child, he was frequently seen on the beach reporting on the various tropical storms and hurricanes impacting the state. At age 15, he operated a Youtube news channel aimed at the beaches. He has traveled the country for his work, interviewing governors from multiple states; senators; celebrities; and everyone in between. He gained national attention for challenging Michigan Governor Rick Snyder on multiple occasions for his role in the lead contamination of the water supply in Flint, Michigan. Nick’s strong suits are law & crime; city government; environment; and, weather.

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